Do you offer returns?

Because our products are made specifically for each customer, we do not offer traditional returns or refunds. However, we’re happy to offer size exchanges or store credit for eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition.

If your order arrives damaged, defective, or incorrect, please contact us and we’ll work with you to find the best solution.

Do you offer size exchanges?

Yes! We offer size exchanges for eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition. Customers are responsible for return shipping costs.

We recommend reviewing the size chart below each product description before ordering to help ensure the best fit.

How long will it take to receive my order?

Because each item is made specifically for you, orders typically take 12-21 business days from the time your order is placed to arrive.

This timeline includes production time (typically 3-7 business days) and shipping time once your order has been completed. Some orders may arrive sooner, while others may take longer depending on the shipping carrier, destination, holidays, or other unexpected delays.

Once your order ships, you will receive a tracking email with the most up-to-date delivery information. Please note that shipping timelines are estimates and we cannot guarantee an exact delivery date.

Can I cancel or change my order after placing it?

Because each item is made specifically for you, orders begin processing shortly after they are placed. If you need to make a change or cancel your order, please contact us as soon as possible and we will do our best to accommodate your request.

Once your order has entered production, we are unable to make changes, cancellations, or address updates. We recommend double-checking your size, shipping address, and order details before completing checkout.

My order was lost or stolen. What do I do?

We are not responsible for lost, stolen, unclaimed, or damaged packages once they have been shipped. If you entered an incorrect shipping address, we are unable to provide a replacement or reship your order at no additional cost.

If a package is returned to us, you may be responsible for purchasing additional postage to have the item reshipped.

For packages that are lost, stolen, unclaimed, or damaged during transit, please contact us as soon as possible. We will work with you to submit a claim through our manufacturing and shipping partners to investigate the issue.

Please note that claims are subject to review by the shipping carrier and/or manufacturing partner, and we cannot guarantee that a lost or damaged package will be recovered, replaced, or refunded. These issues are often time-sensitive, so we recommend reaching out as soon as you suspect a problem with your delivery.

Do you ship internationally?

We are working on expanding our shipping options internationally! Follow us on social media or join our email list for updates when international shipping becomes available.

What is the Second Chance Collection?

The Second Chance Collection includes discounted products from customer exchanges, samples, and photoshoots that were either never worn or only lightly handled. The details of each piece (as well as updated product photos) are included in the product descriptions.

Second Chance Collection items are final sale and are not eligible for returns, exchanges, or store credit.